Job Stress, Job Performance and Organizational Commitment in a Multinational Company: An Empirical Study in two Countries

This study examined the role of organizational commitment in the relationship of job stress and job performance among employees working in a large North American based multinational corporation in Malaysia (N=305) and Pakistan (N=325). Data were collected by means of a structured questionnaire from employees on job stress and organizational commitment. Job performance data were obtained from the company’s files in both countries. Four types of relationships were proposed between job stress and job performance; positive linear, negative linear, Ushaped/curvilinear, and no relationship. In both countries, data clearly supported the negative linear relationship between stress and performance than other types of relationship. Hierarchical multiple regression analysis partially supported the role of organizational commitment as a moderator of stress and performance relationship. Implications of the findings are discussed for future research in the areas of job stress and cross-cultural management.